Spotify is a popular digital music streaming service that allows 210 million paying subscribers to access music as of March 2023 ever since it was founded in 2006. It is especially popular among iPhone users, who can download the app from the App Store.
Unfortunately, there are times when the Spotify app is not working on iPhones even in 2023. This article provides a comprehensive guide on how to fix this issue. It covers topics such as force stopping the app, checking the internet connection, verifying the server status, and more.
1. Force Stop
Interrupting the application’s process by forcing it to stop can be used as a potential solution to the issue. To force stop Spotify on an iPhone there are four main steps to take:
- Open the Settings app
- Tap General
- Tap iPhone Storage
- Locate Spotify and tap it
Once located, the application can be forced to stop by tapping ‘Offload App’ or ‘Delete App’. Both of these methods will stop the application from running and can potentially resolve the issue.
Deleting the app will also remove any data associated with the application from the device. If the issue is resolved by either of these solutions, the application can then be reinstalled from the App Store.
2. Check the Internet
Checking the internet connection is another potential solution to the issue. This is because the application requires an active internet connection to be able to function properly. Spotify cannot access the necessary data to create the audio streaming experience without a reliable internet connection, which can be difficult to maintain on mobile devices.
To check for an active internet connection on an iPhone, users can go to the settings page and select the “cellular” option. This will show the user information regarding the active connection and if there are any issues with the connection. If there is no active connection, the user can try to re-establish the connection by tapping the “cellular data” option. If the connection still does not work, the user should contact their mobile service provider for further assistance.
3. Verify Server Status
Verifying the server status can help to determine if the not working issue is related to the Spotify application or the server itself. The user should navigate to the official Spotify server status page, which provides information on the current server status of the application.
This page will provide information about the server status, such as whether the server is running and if there have been any reported issues. If the server is down, then the user should wait until the server is back up and running.
Additionally, the user should check the page for any reported issues related to the Spotify application, which may include information about any known issues that could be causing the problem. If the server status is running and there are no reported issues, then the user should move on to troubleshooting the Spotify app itself.
4. Log Out/In
Logging out and back into the Spotify application can provide a potential solution to technical issues. This process can help to reset the application and can potentially resolve any issues that may be preventing the application from working properly.
To log out of the Spotify application, users should follow these steps:
- Open the application.
- Select the ‘Settings’ option.
- From there, select the ‘Log Out’ option.
- Confirm the logout.
Once the user has logged out, they should log back in using their username and password. This process can help to reset the application and can potentially resolve any issues that may be preventing the application from working properly.
5. Account Status
Evaluating the status of a Spotify account can help to identify and address any technical issues that may be preventing the application from functioning properly. To ensure that the account is in good standing, users should:
- Check the account’s payment information:
- Ensure that the payment method is up to date
- Confirm that the payment information is correct
- Make sure that the account is not past due
- Verify the account’s subscription status:
- Confirm that the subscription is active
- Check the subscription type
- Make sure that the subscription is not expired
- Review the account’s settings:
- Ensure that the account is set to the correct region
- Confirm that the account is not set to private
- Make sure that the account is not blocked or suspended
By taking the time to review the account’s status, users can quickly identify any issues that may be preventing the application from working properly. This can help to ensure that the Spotify application is functioning as expected.
6. Family Premium
Family Premium is a subscription plan offered by Spotify that allows multiple users to access the same account and enjoy the benefits of the service. The plan is designed to suit a family or group of friends, allowing up to 6 people to use the same account.
It offers individual personalization for each user, as well as access to family-oriented features such as a family mix, a collaborative playlist, and the ability to block explicit content.
In order to use the Family Premium plan, each user must be at least 13 years old and reside in the same household.
To fix any Spotify issues on an iPhone, it may be necessary to confirm that the account is registered with the Family Premium plan. Once this is verified, users should follow the standard troubleshooting steps to resolve the issue. This could include checking the app version, restarting the device, or uninstalling and reinstalling the Spotify app.
7. Update Version
Updating the version of the Spotify app is necessary to ensure optimal performance (The latest version is 8.8.38 for June 2023). If your Spotify not working suddenly or crashes, especially after an Apple update to iOS, it’s because of the version mismatch. You need to update your Spotify app on your iPhones (models 12, 13, 14, and 14 plus) and iPads. To do this, users should:
- Open the App Store on their iPhone.
- Tap the Updates tab.
- Find the Spotify app in the list of available updates.
- Tap the Update button next to the Spotify app.
Once the update is complete, users should open the Spotify app and check if the not working problem has been resolved. If the issue persists, users should contact Spotify customer service for further assistance.
NOTE: In March 2023, there were two incidents reported by Spotify where Spotify stuck on the logo screen on iOS and Spotify loads slowly / goes unresponsive on iOS. The solution for both problems
8. Clear Cache/Data
Regularly clearing the cache and data associated with the Spotify app can improve its functionality and performance. This is because the Spotify iPhone app stores certain data, such as user preferences, and this data can become corrupted over time. As a result, it can cause the app to malfunction.
To prevent this from happening, users can clear the cache and data associated with the Spotify app. This can be done by opening the Settings app on the iPhone and then selecting the Spotify app. Then, tapping on the ‘Clear Cache/Data’ button will erase all of the app’s data.
Doing this will ensure the app is functioning correctly and that all of the data stored by the app is updated.
9. Uninstall/Reinstall
Uninstalling and reinstalling the Spotify app can help improve its functionality and performance. This can be done by pressing and holding the app icon until the option to delete the app appears.
After the app has been deleted, it can be reinstalled from the App Store. It is important to note that uninstalling the app will remove all of the user’s playlists, downloads, and other content from the device. Therefore, it is recommended that the user back up their playlists before uninstalling the app.
Additionally, the user should make sure to use the same account they had previously when reinstalling the app in order to restore their playlists and content. Following these steps should help work the Spotify app on the iPhone.
10. Restart iPhone
Restarting the iPhone can help fix the Spotify app not working issue. It may also resolve certain issues that occur when the device does not properly shut down and create problems with the app’s data. By restarting the device, the user can ensure that the app is up to date, and that any errors and glitches have been resolved.
The following are the steps necessary to restart an iPhone:
- Press and hold the power button until the “slide to power off” appears
- Slide the power switch to the right to power off the device
- Wait at least 30 seconds
- Press and hold the power button until the Apple logo appears
- Wait for the device to restart and open the Spotify app
11. Contact Support
If Spotify not working persists after restarting the iPhone, the user may wish to contact Spotify’s support team to seek further assistance.
Spotify offers a variety of support options, including a customer service live chat, an email address for customers to submit inquiries, and a phone number for customers to call to discuss their issues.
customers can use the Contact Us form on the website and submit an inquiry or email directly at help@spotify.com.
For urgent inquiries, customers can also call +1 (800) 656-1918 and speak with customer service representatives directly over the phone.
Troubleshoot Spotify features not working on iPhone
How to fix Spotify autoplay not working on iPhone?
To fix Spotify autoplay not working on iPhone, Check iPhone settings. Make sure that autoplay is enabled in Spotify’s settings. Further, Restart your device, Update Spotify, Clear Spotify’s cache, and Reinstall Spotify.
How to fix Spotify search not working on iPhone?
To fix Spotify search not working on your iPhone, check your internet connection, restart your iPhone, force quit Spotify, and update Spotify. If you have tried all of the above steps and Spotify local search is still not working, you can try resetting your network settings. This will reset all of your network settings, including your Wi-Fi network, Bluetooth settings, and cellular data settings. To reset your network settings, go to Settings > General > Reset > Reset Network Settings.
How to fix the Spotify login not working on iPhone?
To fix the Spotify login not working on your iPhone, try checking your internet connection and make sure that your iPhone is connected to a stable internet connection. Further, you can restart your iPhone, force quit Spotify, update Spotify, and reset your iPhone network settings.
How to fix Spotify video not working on iPhone?
To fix the Spotify video not working on iPhone, test the following list of items;
- check your internet connection
- Update Spotify.
- Restart your iPhone
- Force quit Spotify
- Clear the Spotify cache
- Reinstall Spotify
How to fix Spotify lyrics not working on iPhone?
To fix the Spotify lyrics not working on iPhone, test the following list of items;
- Check your internet connection.
- Restart your device.
- Update Spotify.
- Reinstall Spotify
Conclusion
In conclusion, it is important to take the necessary steps to troubleshoot the issue of Spotify not working on an iPhone.
It is recommended to first force stop the app, check the internet connection, verify the server status, log out and back in, uninstall and reinstall the app, restart the iPhone, and contact support if the issue persists.
Taking these steps can help to resolve the issue and get Spotify working again on an iPhone. It is important to remember that troubleshooting the issue can help to identify the cause and provide a solution.
Taking the time to troubleshoot the issue can help to ensure that Spotify is working properly on an iPhone.
Related Articles:
- Can Artist See Your Playlist on Spotify?: Understand the privacy settings of Spotify and find out how much visibility artists have on your playlists.
- Are Lyrics on Spotify Only for Premium?: Uncover the features exclusive to Spotify Premium members and see if lyrics access is among them.
- How to Blend Spotify with Friends: Dive into the collaborative aspect of Spotify and learn how to merge your musical tastes with your friends.
