Established in 2006 by Daniel Ek and Martin Lorentzon, Spotify has evolved into a global powerhouse in music streaming. As of March 2023, it commands a significant presence, with over 527 million active monthly users and a dedicated mobile subscriber base of 210 million premium users.
Among the Spotify mobile subscribers, a number of Android mobile users are having Spotify not working issues including iPhone users.
There are a few basic troubleshooting steps to get Spotify working again. First, try a soft reset, followed by a clean reinstall. If that doesn’t work, you can try updating the firmware and clearing the cache. Additionally, you can try connecting to a different WiFi connection or removing your SD card. Finally, you can try restarting your phone and connecting to a different network.
If basic troubleshooting doesn’t work, you can ask the Community for help. Be sure to include your device make and model, as well as the steps you’ve already tried when you post your question.
1. Force close and Restart (soft reset)
A soft reset can be done by waiting 30 seconds before restarting the device and force closing the app through the app switcher menu.
This can be done by opening the app switcher menu and swiping up the Spotify card to close it.
The soft reset helps to clear out any temporary files that can be causing the device to malfunction and can help to restore the device to its normal working state.
This is especially helpful for those experiencing issues with Spotify not working on their Android device.
It can help to solve any issues with the app’s functionality, including crashing, freezing, or other similar issues.
2. Certain Songs Not Working
Listening to favorite songs without an Internet connection can be interrupted if the downloaded song files become corrupted. If Spotify on an Android phone is having this issue, it is possible to fix it by removing all of the downloaded songs from the Liked Songs list.
To do this, open Spotify and tap Your Library, then Liked Songs. At the top of the screen, select Downloaded Songs and wait a few minutes for the app to remove the songs. Once this is done, tap the Download button to redownload the songs.
This should make sure that the songs are not corrupted when listened to without an Internet connection.
3. Clean Reinstall
In some cases, a clean reinstall of Spotify may be necessary to resolve the issue of certain songs not playing offline. This involves uninstalling the app from the device and then reinstalling it again.
It is important to ensure that any Spotify folders or cached data are removed from the device before reinstalling. This can be done by searching for any Spotify folders in the device’s file manager and deleting them.
Additionally, any cached data can be cleared from the device’s settings. Once this is done, the Spotify app can be reinstalled from the app store.
4. Update the Firmware
The firmware updates are typically designed to fix issues with the device’s software and improve the overall performance. It is important to note that the process of updating the firmware can take some time, depending on the size of the update and the speed of the device’s internet connection.
Once the update has been installed, the device should be restarted to ensure that the new firmware has been properly installed. It is also important to make sure that any other apps on the device are up to date, as they may be the cause of the issue with Spotify not playing offline.
5. Clear the catch
Clearing the cache of the device may help to resolve any issues with certain songs not playing offline. To do this, users should go to the Settings menu on their Android device and select the Apps option.
From there, they should select the Spotify app and tap the Clear Data and Clear Cache buttons. This will delete any stored data and cache from the app, which may help to resolve any issues with the app not working properly.
6. Check the free space
Ensuring that the device has sufficient free space is an important step in resolving any issues with the Spotify app.
Generally, it is recommended that the user has at least 1GB of free space available on their device before using the Spotify app.
To check the available free space on the device, the user should open their device’s Settings menu and select the Storage option to view the amount of available free space.
If the amount of free space is less than 1GB, then the user should consider deleting unnecessary data and files from the device to increase the amount of available free space.
If the user is already using a device with 1GB or more free space, then the issue may not be related to the device’s free space.
7. Use different WiFi connection
Attempting to use a different WiFi connection may help in resolving issues with the Spotify app. If the current connection is not providing a strong enough signal, switching to a different connection may help. Additionally, if the current connection is not secure, using a different connection may help to ensure that the Spotify app is not being blocked by a firewall.
Here are three tips to consider when attempting to use a different WiFi connection:
- Check the signal strength of the current connection and compare it to the signal strength of the new connection.
- Make sure the new connection is secure and not blocked by a firewall.
- Restart the router after switching to the new connection.
8. Remove SD card and check
If the issue persists, removing the SD card and checking for any errors may help to resolve the issue.
The SD card may be corrupt or formatted incorrectly, and this can interfere with the operation of Spotify on Android.
Removing the SD card from the device and connecting it to a computer can allow the user to identify and repair any errors or formatting issues.
9. Ask a friend to log in to your Android
Testing the account by having a friend log in to the Android device may be beneficial in determining the source of the issue. If the friend is able to log in to the account without any issues, then it is likely that the issue is with the user’s account.
If the friend is unable to log in, then the issue may be with the device itself. It is important to note that the user should ensure that the friend is using the same version of the Spotify app as the user, as different versions may cause compatibility issues.
Additionally, the user should ensure that the friend is using the same network as the user, as this may also cause issues.
10. Ask Community
If basic troubleshooting steps like soft reset, clean install, firmware update, clear cache, different WiFi connection, and removing SD card don’t solve the problem, you can post a question in the Community.
Make sure to include your device make/model and all the troubleshooting steps you’ve already tried. This will help other Community members provide a more accurate answer.
If you’re having connection issues, it’s also a good idea to check the thread for possible solutions and @SpotifyStatus for any service updates.
With the help of the Community, you’ll be back enjoying your favorite tunes in no time!
11. SpotifyStatus Updates
Check @SpotifyStatus for the latest updates on any service issues that might be affecting your Android device. The SpotifyStatus Twitter account is an official source of information about outages, bug fixes, and other service issues that could be causing Spotify to not work on your Android device. Keeping up with the @SpotifyStatus account is the best way to ensure that you’re always in the know about any problems that could be preventing you from listening to your favorite tunes.
Here are some of the things to look out for when checking @SpotifyStatus:
- Notifications about outages
- Reports of bug fixes and updates
- Information about new features
- Advice about troubleshooting or managing your account
- Tips for improving your listening experience.
How to fix Spotify not working on Android Auto?
Troubleshooting Spotify on Android Auto may require a variety of steps to identify and address the underlying issue.
It is important to check the app version of the Spotify app, as well as the platform version of the Android Auto app. Both should be up to date for the app to properly work. If the versions are not up to date, the user can update them through the appropriate app stores.
Additionally, the user should check the internet connection and confirm that it is strong enough to support the app.
If the versions are up to date and the internet connection is strong, then the user should reset the app. This can be done by clearing the app cache and data, uninstalling and then reinstalling the app, and then logging back into the user’s account.
If the issue is still not resolved, then the user may have to contact Spotify support to address the issue.
How to fix Spotify not working on Android TV?
Diagnosing the incompatibility issues between Spotify and Android TV may require multiple steps to identify and address the underlying issue. To troubleshoot the issue, users should:
- Check the version of the Spotify app installed on the Android TV device.
- Ensure that the Android TV device is connected to the internet.
- Check the version of the Android TV operating system.
- Restart the Android TV device.
If the issue persists, users should contact Spotify customer service for further assistance. They may be able to provide additional troubleshooting steps or suggest a workaround.
Conclusion
If you’ve tried all the basic troubleshooting tips and still can’t get Spotify up and running, don’t give up!
Reach out to the Community for more help, and keep an eye on @SpotifyStatus for updates about any service-wide issues.
It’s also a good idea to check if other users have had a similar login problem.
With a bit of patience and the right help, you’ll be able to get your music playing in no time.
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