Here are some of the reasons why your ecobee might be unable to obtain an IP address
1. Your router is not turned on.
This may seem like a silly one, but it’s worth checking to make sure that your router is actually powered on. If it’s not, then your ecobee won’t be able to connect to the internet and get an IP address.
2. Your router is not broadcasting a 2.4 GHz signal.
Ecobee thermostats only support 2.4 GHz Wi-Fi networks, so if your router is only broadcasting a 5 GHz signal, your ecobee won’t be able to connect.
3. Your ecobee is too far away from your router.
The maximum range for a 2.4 GHz Wi-Fi signal is about 150 feet. If your ecobee is more than 150 feet away from your router, it may not be able to get a strong enough signal to connect.
4. There is interference from other devices.
If you have other devices that are using the same 2.4 GHz channel as your ecobee, such as a microwave or a cordless phone, they may be interfering with your ecobee’s ability to connect to the internet.
5. Your ecobee’s firmware is out of date.
Ecobee regularly releases firmware updates that can fix bugs and improve performance. If your ecobee’s firmware is out of date, it may be preventing it from getting an IP address.
6. There is a problem with your ecobee’s network settings.
If you’ve entered the wrong network name or password, or if your network security settings are too high, your ecobee won’t be able to connect to the internet.
If you’ve checked all of the above and your ecobee is still unable to obtain an IP address, you may need to contact ecobee support for further assistance.
