why does my ecobee keep going offline?

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Written By Dinu Sri

Dr H. T. D. S. Madusanka is an electronic expert with 10 years of experience, involved in the research and development of SMART HOME systems.

There are a few reasons why your ecobee might keep going offline. Here are some of the most common reasons and how to fix them:

1. Your ecobee might not be getting enough power.

Make sure that the ecobee’s power cable is securely plugged into the outlet and that the outlet is working properly. You can also try using a different power outlet to see if that solves the problem.

2. Your ecobee’s Wi-Fi signal might be weak.

If your ecobee is too far away from your router, or if there are other devices that are interfering with the Wi-Fi signal, your ecobee might keep going offline. Try moving your ecobee closer to your router, or try restarting your router.

3. Your ecobee’s firmware might be out of date.

Ecobee regularly releases firmware updates that can fix bugs and improve performance.If your ecobee’s firmware is out of date, it might keep going offline. 

You can check for firmware updates and update your ecobee’s firmware by following these steps:

  1. Go to the ecobee website and sign in to your account.
  2. Click on the “My Devices” tab.
  3. Click on the “Firmware Updates” tab.
  4. If there is a firmware update available, click on the “Download” button.
  5. Once the firmware update has been downloaded, follow the on-screen instructions to install it.

4. Your ecobee might have a hardware problem.

If you’ve tried all of the above and your ecobee is still going offline, it’s possible that there is a hardware problem with your ecobee. In this case, you may need to contact ecobee support for further assistance.