Who thought knowing how to turn off the Vivint alarm system would be a problem? We all thought alarm would be a good thing, so we should be happy when it goes off because it’ll help us stay safe & secure.
But the story doesn’t end quiet there now, does it? Of course not, if it did you wouldn’t be here. When the alarm is false and you’ve got nothing to worry about, you would want to turn off the noise.
When you can’t turn it off, let’s just say it wouldn’t feel pleasant. Even the neighbours might come to visit to check what’s going on, which could feel quite embarrassing.
So in this post, we’re going to help you solve this problem. If you’re ready to find the solution, let’s get to it.
How to turn off the Vivint alarm system?
There are two methods for turning off the Vivint alarm system. One involves code and the other doesn’t. We’ve mentioned both of them below in a simple and easy to understand manner.
In this section, we’re going to tell you the most effective method for turning off the alarm in the Vivint security system. The process is quite short and simple, so turning the alarm off won’t take much time and will be done with very little effort.
So if you’re ready, let’s start.
Step 1: Go to your Vivint panel and open the home page.
Step 2: You’ll see a big red circle with an icon of a speaker in the middle. Below the circle, these words should be written in black bold fonts “Alarm is in progress.” Tap the icon.
Step 3: After you’ve tapped the icon, you’ll be shown a big gray rectangle on the screen. In the white area inside that rectangle, type in your Vivint code. After you’ve written your code, the disarm button at the bottom right of the rectangle will become visible. Tap it, and the alarm will be disarmed.
For people who like watching video instead of reading text, watch this video.
How to turn off Vivint alarm without code?
The method mentioned above was the most efficient method for disarming the alarm. We recommend using the above method, unless you can’t.
Now the question is why the user can’t simply type in the password and disarm the alarm? The answer to that question is quite simple, because the user has forgotten the code.
This is why they would need to use this second method, which takes more time and effort than the previous one. Here is how it goes.
The user should contact the Vivint support team. After the rep picks up the phone and asks, “How may I help you?” The user should tell the rep that they’ve forgotten the password to their panel.
The rep could disarm the system for the user, but they’ll need to verify first that they’re actually speaking to the owner. So they’ll ask some of the security questions that the user was asked for, verifying themselves in case they forget the password.
If the users answer all the questions correctly, the Vivint team will mark it as a false alarm and won’t contact the authorities. Furthermore, the Vivint team’s representative will give the user a new code.
What happens when the alarm goes off?
Now you’ve become familiar with how to disarm the alarm and what to do if you forget the code. So, it’s time to address the question: what exactly happens when the alarm goes off?
How does the Vivint team get notified? And what do they do about it? What security measures does the system take, other than notifying the Vivint team?
These are the three questions that we’re going to answer in this post. So let’s start with the first one. How does the Vivint team get notified?
Various Vivint team members are always on the lookout for the threat signals. Whenever an alarm goes off in a house, an alarm goes off in Vivint’s monitoring team’s office as well. So they get notified that there is something wrong in a user’s house and it should be investigated.
What do they do afterwards? After they receive a signal, they will try to contact the user through the panel and if no one answers, they’ll contact the emergency contacts and send the local authorities.
The exact procedures are different for different types of alarms and in a different area, so we would like to discuss that in the next section,
What other measures does the system take? The system unlocks the door for the security, lets the user know that there is something wrong, let the user get medical attention from where they stand (this is useful in case of medical emergency).
In the next section, we’re going to answer everything in more detail.
How many types of Alarms are there in Vivint?
There are four types of Alarm in the Vivint security system. The name of these types are Burglar Alarm, Medical and Panic Alarm, Fire Alarm, and Duress Alarm.
In this section, we’re going to introduce you to each type and how does the Vivint system react to these alarms.
The purpose of the Duress alarm is to provide help to the users in a threatening situation without the user making it obvious to ask for help. So far, so good? If not, you’ll get it soon.
This is useful in the situation when a user is held against their will and are forced to disarm their alarm system. The user doesn’t have to make a call and risk getting caught informing the authorities. Instead, when disarming the Vivint alarm system, the user can quickly type the small few digits Duress code and the Vivint team will be alert.
After Vivint’s team has been alert, they will call the users’ device and secretly listen to what’s going on. The team will listen to what’s going on for about thirty minutes. This way no one will be able to find out that the user was the one who alerted the authorities.
Smoke detectors do this one. When there is excessive smoke or carbon monoxide in the environment, the smoke detector activates the alarm. Both the user and the Vivint team will be notified because of the alarm.
After the alarm has gone off, the Vivint team will call the panel to identify whether the alarm is real or a false alarm. If the user didn’t answer the call to the panel, the team will contact their phone as an emergency number.
If the Vivint team still didn’t hear from you, they’ll send the authorities. In some areas, the Vivint team will send the authorities without asking for confirmation.
To find out how this works in your area, either contact the Vivint support center or read the law in your area.
In addition to contacting the authorities, the Vivint security system takes a few other measures as well. Once it detects that the house is under risk of getting on fire, it’ll turn off all the air conditioners so the fire will spread slowly, plus it’ll send unlock all the entries to the house so security will find it easier to enter the house.
Medical and Panic Alarm
The Medical and Panic Alarm is used whenever there is a health emergency. This alarm can’t be turned on by itself, so the users will have to make an effort.
The user can enter the medical alarm code on the panel or they can use the panic pendant to alert the Vivint team. The panic pendant makes it easier to get in touch with the authorities no matter where you are.
If you don’t have the strength to reach the panel, keep the panic pendant with you. Because you only have to press a button to alert the Vivint team.
Once the Vivint team is alert, they will contact you for the confirmation. If they were notified through panel, they will try to contact through the panel, if they were alerted through panic pendant, they will try to contact you through emergency contact.
If they can’t get in touch with you, they will send the help immediately.
When people hear the word Burglar Alarm, they think of the sound that rings when a burglar tries to break into the house. Yes, this is a burglar alarm, but the Vivint burglar alarm is much more advanced than just that.
Vivint alarm uses motion sensors and doors and windows sensors to keep your house secure. If some suspicious activity is noticed by the Vivint security system, it’ll start the countdown.
The countdown is to make sure whether the threat is legit or false. If the user doesn’t stop the countdown by providing their code, the Vivint security team will be notified.
The Vivint team will try to reach the user through the panel, and if they can’t they’ll contact all the emergency contacts you’ve provided. Also, they will contact the police immediately.
If the Vivint team gets in touch with the user, they’ll ask whether the alarm was real or false. If the user answers that the alarm was real, the Vivint team will ask for the security code to shut it down. The security code is different from the Vivint panel code, and if the user is forced to tell that the alarm is false, all the user has to do is tell the wrong password.
Even if the one digit of the code is not missing or is placed in the wrong position, the Vivint team representative will tell the user that the alarm has been noted as the false alarm and have a good night. But right after the representative hangs up the phone, they will contact the police and send them right away.
Even if the Burglar manages to get away at the moment, the user still doesn’t have to worry much. Because the security camera is recording everything and storing it in the user’s smartphone as evidence for the police that will help catch the burglar.
Even if the burglars break the camera, the video up to the very last second will be saved in the user’s smartphone. If you’re interested in finding out how to connect a security camera with the internet, so even if your camera is broken you’ll have access to the video, click here.
These were the 4 types of security alarm offered by the Vivint security system. Now it’s time to conclude the post.
We’ve tried our best to explain everything in the most simplest manner possible. If you’ve found this post helpful, feel free to share it with your family and friends on social media